Here are a few questions and answers. If you have a query not listed here, just drop us a line. Save for our fragrance formulations, we don't keep any secrets.
How do you create your fragrances?
Great question. First, a little secret about home fragrances. Most companies you know -- even huge brand names -- don't design their own fragrances. They contact a wholesale perfume manufacturer and use an off-the-shelf perfume oil formulation. It's quick, and it's cheap.
At SCENTHOUSE, we begin with a sketch - a collection of emotions, ideas, images, and even sounds that paint a picture. From there, there are hundreds of hours of experimentation and nearly endless tinkering. Each of our five fragrances took over almost two years of development. The end results are nuanced and illusory fragrances that are like nothing else you've ever experienced. We blend small-batch oils that are rare, and sometimes quite expensive (although expensive doesn't always mean better). There is a certain price point below which you can not develop a quality fragrance. Going into this, we knew that if we cut corners with the ingredients, we would end up with a substandard product -- so we refused to do so.
How much/how often should I use your fragrances?
Just like fragrance on your body, this is a personal decision and is completely at your discretion. Some like to burn them daily, while others burn them only when company is expected. With continued use they will settle in and become part of your home, complimenting your unique identity.
Why do your products vary in price?
We choose ingredients that best tell the intended story. Some are more rare than others and, of course, cost more. Since the individual ingredients vary in price, we see no need for across-the-board pricing (wherein it stands to reason the customer is probably paying too much or too little for each item if different fragrances are priced the same).
Are your fragrances all-natural?
Absolutely not. Part of our art + science approach means SCENTHOUSE uses both natural and synthetic ingredients in our fragrances -- they are both beautiful. Using only natural ingredients is limiting and would only result in fragrances that are, quite frankly, quite boring. Also, there is a lot of misinformation regarding natural and synthetic materials:
For example, some feel that you are more likely to have an allergic reaction to a synthetic ingredient, which is not true.
Some feel synthetics are cheaper – that is absolutely not true.
We won’t get into it here, but the definition of “natural” fragrances is nebulous and somewhat flawed anyway (as anyone who has researched the same designation on foods will tell you). Regardless – all ingredients are deemed safe by the IFRA.
While I have you, there are ethical issues as well with "natural" products. For example, sandalwood has exploded in popularity in the past decade. It takes 30 years for the tree to grow before you can extract a minute amount of oil. Resources are dwindling, there’s massive deforestation, and a black market. Is that really worth slapping an “all natural” label on your product when science has provided us a virtually indistinguishable carbon copy?
What about allergies?
Our fragrances are non-allergenic and are IFRA certified.
What is your return policy?
We designed the free sample kit to allow you to take the time to decide on a fragrance that you like. Therefore, we accept returns only if there's a defect in the craftsmanship.
Where are your products made?
The entire creative development process is within Los Angeles. The wax is filled in Northridge, California. The vessel is imported. The fragrance oils are sourced from all around the world.
What type of wax do you use?
It's a soy-paraffin blend, which we find provides the best burn time, stability, and hardness. Pure soy -- although popular -- does not provide the best performance.
What is the burn time?
Much like the thread count of your linens, "burn time" is not an accurate metric to measure quality and is largely a marketing gimmick. The actual burn time depends on a multitude of factors: air temperature, humidity, air circulation, length of each burn session, and so much more. The average, however, is 70 hours.